Lost In The Back Country

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We got an email from an old friend last week.

“We moved and I can’t take it anymore. We have too much S*%! and I want it all GONE!”

So being the incredible business that we are, we squeezed our friend Mrs.P into a week that was already busting at the seams. But we understand when someone emails or calls us and they are in that much of a state, we HAVE it help and quickly.

There’s just no sense at all to have a friend feeling overwhelmed for weeks on end when we can come in and get it under control in a day or two.

Our response was ” We’re on our way!”

So, now because this was a desperate plea for help we moved fast and booked her into a tight time slot. And then  moved onto helping the clients we had booked in prior to Mrs.P.

FYI – Mrs.P lives about 1.5 hrs away in the lovely rolling hills of Southwestern Ontario.

The adventure begins: Erin and Rebecca rub the sleep from their eyes and roll out of bed extra early in order to get to Mrs. P in good time. Rebecca jumps behind the wheel and they’re off! Heading north ( that’s all Rebecca needed to know, as Erin is the navigator).

As they are travelling NORTH, Erin starts to check into the very organized calendar of Just In Time Solutions and is having a hard time finding the “NEW” address of Mrs.P.

You see Just In Time Solutions had gone “paperless” since seeing Mrs.P the last time. So, Rebecca and Erin had an idea of where Mrs. P’s new house was but no real address. They had contact information…. however, Mrs.P has three small children and as every Mother knows

Do Not Bother me before 9 am! Do Not Pick up that phone because you will go down that rabbit hole and your morning routine will go out the window!-

So, being the organized and structured Mom that she is, Mrs. P was not answering calls or checking emails. ( to which Erin was trying desperately to get a NEW address)

Rebecca takes the bull by the horns and arrives at a small village that she believed would head them in the right direction and if nothing else could be used as a bathroom break!

Without fear or hesitation Rebecca abandons Erin in the van and heads into a quaint little general store. Asking the clerk behind the counter if he knew where Mrs.P lived.

His answer ” No, better check the post office.”

And then it happened….A bulk of a figure beside Rebecca turns around, pushes his glasses up onto his nose and points a well worn finger at Rebecca saying

” I know a Mrs.P! She lives on my road!”

Rebecca responds ” That’s her!”

With amateur artist ability but decades of local knowledge our new friend took a pen and paper and drew a map to Mrs. P’s NEW home. Now, you might ask why not just put the road name in the GPS? Well our new friend had lived here all his life and said “they keep changing the road names on me so I’ve given up and I couldn’t possibly remember what road I live on.” ( let’s be honest he said a few choice words in between , but you get the idea)

Rebecca graciously thanked the gentleman and headed outside to the van waving a piece of paper at Erin as she crossed the street.

After getting settled into the van Rebecca looks out the window to see her new friend leaving the store,  he then proceeds to get into a tractor that is parked on the side of the road.

Being patient Rebecca waits for the tractor ( slow moving vehicle sign attached) to pull out. It’s then that they realize their new friend is heading home and they happily accept the wave of his arm to “Follow”.

Yes, it was an early morning.

Yes, even professional organizers don’t get ALL the details ALL the time.

Yes, Rebecca and Erin were in a hurry.

But, it’s moments like this…moments when our team is in the right place at the right time. When they meet extraordinary people and smile and say

“Thanks” for the reminder to slow down and enjoy the ride!

Tractor

p.s Mrs.P was a very happy client by the end of the day!

 

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About Pauline

Pauline Hoffman, CPO® founded Just In Time Solutions in November of 2001. Her clients feel comfortable and at ease as they make important, and sometimes daunting decisions about their space and belongings. Clients often comment how much easier their lives have become, which allows them to maintain a more independent lifestyle, regardless of age and/or ability.

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